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The use of this website means that you agree with the following terms and conditions. Please read them carefully and if you do not agree with any of the points below, do not use this website.
This is the agreement which governs the purchase by you (the customer) of the services and products We provide. We are Travelcare part of The Co-operative Travel (“We”, “Us”, “Our” and “The Co-operative Travel”) Apollo Travel Direct operate the fulfillment of the Travelcare website. Apollo Travel Direct is a trading name of Apollo Travel Limited. Registered office: New Century House, Corporation Street Manchester M60 4ES. We are members of the Association of British Travel Agents (ABTA) ABTA No. C7593 and hold an Air Travel Organiser’s Licence (ATOL) ATOL No. 5522. Registered in England and Wales Number 1980700. VAT number 403 3146 04. Part of Co-operative Group Limited. The following terms and conditions show your and Our commitments as part of your booking. References to “Conditions” means these terms and conditions. Except where otherwise stated, “you” and “your” means all persons named on a booking including anyone who is added or substituted at a later stage.
B. Ownership, Copyright, Trademark and Use of this Website
1. Travelcare owns this website and as part of the website owns / licenses the copyright and other related rights in all the wallpaper, icons, characters, artwork, images, graphics, music, text, software, and other content on this site ("Content"), and all HTML, CGI, and other code and scripts in any format used to implement this site ("Code").
2. This website is to assist you in assessing and booking your travel requirements. You may not copy, modify, upload, download, transmit, publish or otherwise distribute any code or content from this site except as expressly permitted by these Conditions and the instructions for each section of this site.
3. You may not use the content or code you get from this site for any purpose other than those permitted, and doing so will violate Our copyright and other proprietary rights.
4. If any part of this site permits you to download the content for that section the above restrictions apply. The only exception being that you may download one copy of the content on any single computer for your personal, non-commercial use only, but you must not remove or modify any of the copyright, trademark and other proprietary notices.
5. We retain all rights to any content you download, and only grant you a limited leave to use them in the way described above. Once you have downloaded any software, you may not redistribute, sell, decompile, disassemble or otherwise reverse engineer it.
6. In no event will We be liable for any direct, indirect, special, incidental or consequential loss or damage of whatsoever kind arising out of access to, or use of this site including loss of profits and cost of procurement of substitute products arising out of your use or inability to use any content or failure to access.
7. Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to us on the stated terms to purchase arrangements we feature (whether as agent or principal). We or the service provider(s) concerned may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation, subject to availability and no warranties, promises or representations are given as to availability.
8. As a condition of your use of this website, you warrant to Us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these Conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
9. We are an English registered Company. Our business and the services We offer are governed exclusively by the applicable laws of England and Wales except where otherwise stated in these Conditions. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this website, the services offered by Us (whether as agent or principal), any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
10. Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and Us (whether We are acting as agent or principal) will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and Us (whether We are acting as agent or principal) will be dealt with as set out in these Conditions.
11. You must not link (including deep linking) to our website without our prior written agreement.
12. We accept responsibility for any holiday or travel arrangements booked with Us as principal in accordance with these Conditions. We cannot, however, accept any other liability whatsoever.
13. Except as set out in clause B. 12 of these Conditions above, no warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website or as to the nature, standard, suitability or otherwise of any services offered by Us or on Our behalf. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use (or delay in doing so) this website.
14. All exclusions of liability apply only to the extent permitted by law and where consistent with clause B. 12 of these Conditions.
15. If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
16. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this web site and/or any services offered by us or on our behalf.
17. The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the holiday and travel arrangements featured or mentioned on this website at any time without prior notice. If any price is obviously incorrect, we will not be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the chosen holiday or travel arrangements (including the price) with us by telephone or other approved means at the time of booking.
18. This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
19. We make no warranty that this website (or any websites that are linked to this website) is free from technical errors, computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.
20. We may alter these Conditions at any time. If we do so, all subsequent use of Our website will be governed by the newer version. You must check these Conditions regularly.
1. Travelcare Security Policy
At Travelcare we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us.
2. How do we make sure that others do not have access to your credit card information?
Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). This technology ensures that your credit/debit card numbers are not accessible by any unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the Internet, which Travelcare receives and decodes.
Furthermore, as required by the UK Data Protection Act of 1998, We follow strict security procedures in the storage and disclosure of information that you have given Us, to prevent unauthorised access. Our security procedures mean that We may occasionally request proof of identity before We are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via Our site.
You will see a padlock symbol at the bottom of your screen and the letter "s" after the word http in Our web site name showing in your browser window when you are entering the secure area of the site.
3. Security Guarantee
In the very unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00. Travelcare will cover the entire liability for you, up to the full £50.00. Travelcare will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Travelcare while using the secure server.
In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.
With the above measures, We ensure that you will have peace of mind when booking your travel with Us. Travelcare aims to make online shopping secure fun and hassle free.
4. Do you need more reassurance?
If you need more reassurance about Our security policy and its implications, contact Our internet department who are ready to help with any misgivings or questions you may have. Please call them on 0870 112 0101.
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