Contact Us
Before you book
You get the best deal by booking online, however, our experienced teams within the call centre are more than happy to find you that perfect holiday.
Give us a call on the number above
Call Centre Opening Times
Our Call Centre is open from 9:00am - 10:00pm Monday to Friday. Saturday from 9:00am - 9:00pm and Sunday from 9:00am - 6:00pm.
If you have a health, visa or passport related query, please visit the Foreign & Commonwealth Office website
Failed bookings
If you have tried to make a booking online and it has failed please call us on the number above.
After you have booked and before you travel
If you have already made a booking, and have a query before you travel, or need to make changes to your booking, please call 01709 720336 Lines are open Monday – Friday 9am to 5.30pm and Saturday 9am to 12 noon.
Or email us at customerservices@apollotravel.com
If you have already made a booking either at one of our branches, online or with our call centres and wish to make a balance payment please click manage my booking and input your booking reference.
If you wish to add further services to your booking such as:-
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Car Hire
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Car Parking
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Attraction Tickets
Please book online, alternatively if you would prefer to speak to someone then contact us on 0845 600 3063
If you have a visa or passport related query, please visit Foreign & Commonwealth Office website
After you have travelled – Customer Relations
If you have already travelled, and feel you would like to speak to our Customer Relations team please call us on 01709 720336 Lines are open Monday – Friday 9am to 5.30pm and Saturday 9am to 12 noon.
If you have already travelled, and would prefer to write to Customer Relations by letter, you can send this to:
Customer Services Department
The Co-operative Travel
Hamil Road
Burslem
Stoke-on-Trent
ST6 1AJ
VAT number: 145124202
Queries or questions not related to bookings
If you have a query or feedback regarding our website please email us at coopweb@coop.co.uk